Champneys Health Resorts

Champneys health resorts offer luxury, leading health and fitness breaks across thirteen different locations in the UK.


Our challenge was to utilise social media to respond to the variety of questions, comments and reviews that they receive daily. Our work has led to:

• Review response rate increasing from 53% to 100%
• Response time decreasing from an average of four days to within one day

  • It has been an absolute pleasure to work with Yakety Yak. From making the complex seem simple, to offering fresh ideas and more, they have taken the hassle out of social media and delivered some fabulous results.

    William Simmonds Group Operations Director at Champneys Health Resorts
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